WEBSITE TERMS
1. Who we are
We are ILoveSouthAfrica.com, an online travel and hospitality publication published by Blue Sky Publications.
We are registered in the United Kingdom and South Africa.
United Kingdom – Blue Sky Publications Ltd – registration number 046836392. Our address is 13th Floor, One Croydon, 12-16 Addiscombe Road, Croydon, CR0 0XT.
South Africa – Blue Sky Publications (Pty) Ltd – registration number 2005/028472/07. Our address is Regus Business Centre, 1st Floor, Block B, North Park, Black River Park, 2 Fir Street, Observatory, Cape Town, 7925.
2. Content on this website
Most of the content on this website is ours and subject to our copyright, but some of the content is owned by others. For instance where we link to other websites.
You may:
- use and enjoy the content for your own personal information purposes; and
- share our posts on social media.
If you want to use the content for any other purpose, please ask our permission first. You can contact us at info@ilovesouthafrica.com.
3. Rules of use
- Do comply with all applicable laws when using our website.
- Don’t use any element of our website, including our name, logo, trademark and design, without our prior written consent.
- Don’t use any automated means (like spiders or crawlers or interface that we have not authorised) to access the website, extract data or otherwise interfere with or modify content, functionality or rendering.
- Don’t access or tamper with non-public areas of the website, our computer systems, or any of our suppliers’ systems.
- Don’t avoid, deactivate, reverse engineer or damage any security measures that protect our website.
- Don’t forge headers or manipulate identifiers to disguise the origin of content.
- Don’t upload content or any file to our website.
- Don’t create new links for our content.
- Don’t send us spam, ads or malicious communication.
- Don’t reproduce, copy, sell, trade, resell or exploit any part of the website for commercial reasons.
4. Opinions
The opinions of advertisers, writers, commenters and contributors are theirs and do not necessarily reflect the opinion of ILoveSouthAfrica.com, Blue Sky Publications or any of our affiliates.
5. Your personal information
We will keep your personal information confidential. Read our privacy notice to see how we collect and use personal information.
6. Third-party websites
Sometimes we link to third-party websites that are not ours or under our control. We cannot accept responsibility for the quality, content, nature, or reliability of third-party websites.
PRIVACY POLICY
1. What this policy is about
During our interactions, you share personal information with ILoveSouthAfrica.com, a division of Blue Sky Publications (Pty) Ltd.
This policy tells you what to expect when we collect and use your information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”) and the General Data Protection Regulation (“GDPR”).
We may need to update it occasionally, but we will inform you when we do. You should read this policy along with the terms of use.
If you have any questions, please contact us at info@ilovesouthafrica.com
2. The type of information we collect
The personal information that we collect about you may differ on the basis of how you interact with us.
We may process various types of personal information as follows (including, but not limited to):
Identity information
Your name, surname, identity number, registration number, marital status, legal status, date of birth, gender, family status, home language, educational background, employment history and/or status;
Contact information
Your home, billing or delivery addresses, e-mail addresses and telephone numbers and social media handles;
Financial information
Bank account and payment details, VAT registration numbers and regulatory filings;
Technical information
Information from your browser, computer, or mobile device, which provide us with technical information when you visit our website, including device and network information, cookies and analytics information;
Opinions, preferences and other sensitive information
When you choose to enter a competition, or quiz or take part in a survey, we could collect information about your interests, preferences or opinions on various topics;
Marketing and communications information
Your preferences in respect of receiving marketing information from us and our third parties, and your communication preferences.
We may also process, collect, store and/or use aggregated data, which may include historical or statistical data (“aggregated data”) for any purpose. Aggregated data may be derived from your personal information but is not considered personal information, as this data does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal information in a manner that has the result that it can directly or indirectly identify you, we will treat the combined data as personal information, which will be managed in accordance with this privacy policy.
3. When and how we process your information
We will only process your personal information for lawful purposes relating to our business if the following circumstances apply:
- You have given us your consent;
- It is necessary to conclude or perform under a contract we have with you;
- The law requires or permits it;
- You are a child, and a competent person (such as a parent or guardian) has consented thereto on your behalf.
3.1 When you contact us, we collect information from your message
When you contact us by social media, email, telephone, or online chat with a query, complaint, or request, we collect the information included in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.
Legal basis for processing
Data protection legislation allows us to process personal information when it is in our interest and we have chosen the least invasive way to process the information. It is in both our interest to reply to, investigate, and resolve your queries, complaints, and requests.
3.2 When you send us your CV
If you are interested in joining our team, and you send us your CV, we will use this information to consider your application. This may include credit and reference checks.
3.3 When you subscribe to our newsletter
We have various newsletters that are delivered by email weekly and some daily.
If you subscribe, it is important that you know you can unsubscribe at any time by following the unsubscribe link at the bottom of the email or contacting us.
If you choose to enter a competition or complete a quiz or a survey, you will automatically be subscribed to all our newsletters. You will be able to unsubscribe from all or any of the newsletters at any time by clicking the unsubscribe link at the bottom of the email or contacting us.
Legal basis for processing
Data protection legislation allows us to process personal information when it is necessary to take steps at your request prior to entering into a contract, or for the performance of a contract with you.
Data protection legislation allows us to process personal information when you have given us your consent for direct marketing.
3.4 When you take part in a survey/quiz or competition
When you choose to enter a competition, quiz or partake in a survey, we will process your information to administer it and fulfil the prize (if applicable). We may also use the information to understand general consumer trends and patterns so we can develop and support existing and ongoing marketing strategies for our products and services. We and our partners might contact you via email and/or through social media platforms (including WhatsApp) and SMS with marketing communications regarding products, services, promotions and offers you may find interesting. Participants will be able to opt out of receiving marketing communication with every marketing communication.
Legal basis for processing
Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you.
Data protection legislation allows us to process personal information when you have given us your consent for direct marketing.
3.5 When we do business with you
If you are a supplier or a customer we use your information for administrative purposes. If you are a potential customer or supplier we might perform credit and reference checks before entering into a business agreement.
Legal basis for processing
Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you.
We may also use the information we collect to:
- send you important information regarding changes to our policies, other terms and conditions, the website and other administrative information;
- personalise your experience on online platforms by presenting content and advertisements tailored for you;
- where necessary, comply with any legal obligation.
4. We share your information with others we trust
We will not intentionally disclose your personal information, whether for commercial gain or otherwise, other than with your permission or in the manner as set out in this privacy policy.
We will share your information with our employees, suppliers, service providers and agents to the extent that they require such personal information in the provision of services for or to us.
We share your information with service providers when they help us:
- to store information;
- to maintain our website;
- to manage our social media interactions;
- to deliver our newsletter;
- to help monitor the effectiveness of our promotions and advertising;
- to manage our business, for instance accountants and professional advisors;
- to offer services or products that might be of interest to you.
We use suppliers and service providers who we trust to assist us in providing our services to you. They have agreed to keep your information secure and confidential and to only use it for the purposes for which we have shared it with them.
We will authorise any personal information processing done by a third party on our behalf, amongst other things by entering into written agreements with those third parties governing our relationship with them and containing confidentiality and non-disclosure provisions.
Sometimes we will be required by law to share your information. For instance, we may be required to share your information with the authorities or with regulatory bodies:
- to protect our rights, property or safety or that of our consumers, employees, contractors, suppliers, service providers, agents, and any other third party;
- to mitigate any actual or reasonably perceived risk to us, our consumers, employees, contractors, agents, or any other third party.
We will not share your information with third parties for the purposes of direct marketing unless you have given us your consent.
5. We send your information to other countries
Some of the service providers that we use may be located in other countries. For instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa or the United Kingdom. If this is the case, we require that they undertake to protect the personal information of our users to the same level that we do.
We provide for appropriate safeguards by means of contracts between us and our foreign service providers.
6. We don’t keep your information longer than we need to
We will not retain your information for longer than we need to unless we are legally required to do so. We will keep your personal information for as long as:
- we are required or permitted by law or a contract with you to do so;
- it is for lawful purposes that are related to our performance of our functions and activities;
- we reasonably require it for evidentiary purposes;
- we require it for statistical or research purposes, we will then de-identify the personal information where necessary; or
- you agree to us retaining it for a specified further period.
To determine the appropriate retention period for personal information, Blue Sky Publications will consider, among other things, the nature and sensitivity of the personal information, the potential risks or harm that may result from its unauthorised use or disclosure, the purposes for which we process it and whether those purposes may be achieved through other means. Blue Sky Publications will always comply with applicable legal, regulatory, tax, accounting or other requirements as they pertain to the retention of personal information.
7. We have taken reasonable steps to minimise the impact of a breach
We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed, from loss, misuse, and unauthorised access, and from being altered or destroyed.
We review our information collection, storage and processing practices periodically, to ensure that we keep abreast of good practice.
If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and we will inform you how you can help minimise the impact.
8. You have the right to be informed about the personal information we have, and what we do with it
You have the right to:
- ask us what we know about you;
- ask what information was sent to our suppliers, service providers, or any other third party;
- ask us to update or correct any out-of-date or incorrect personal information we hold about you;
- ask us to delete the personal information we hold about you;
- unsubscribe from any direct marketing communications we may send you; and
- object to the processing of your personal information.
You can request access to the information we hold about you or correct your personal information by emailing us at info@ilovesouthafrica.com.
Whilst we will attend to your request as soon as reasonably possible, it can take us up to 21 days to respond to your request, because there are procedures that we need to follow. In certain cases, we may require proof of your identity.
9. Your rights in terms of the GDPR
If you are in the European Union, you have these rights in terms of the GDPR:
- The right to be informed about the collection and use of your personal information.
- The right to access your personal information. You may make such a request from us by contacting info@ilovesouthafrica.com. We may take one month to respond to your request and may charge a fee in some circumstances. We will let you know if this is the case.
- You have a right to have inaccurate personal information corrected or completed if it is incomplete. You may make such a request from us by contacting info@ilovesouthafrica.com. We may take one month to respond to your request and may refuse in certain circumstances.
- You have the right to have your personal information erased, also known as the ‘right to be forgotten’. You may make such a request from us by contactinginfo@ilovesouthafrica.com. We may take one month to respond to your request and may refuse in certain circumstances.
- You have the right to request that we restrict or suppress your personal information. You may make such a request from us by contacting info@ilovesouthafrica.com. We may take one month to respond to your request and may refuse in certain circumstances.
- You have the right to reuse your personal information for your own purposes across different services, also known as the right to data portability.
- You have the right to object to us processing your personal information in certain circumstances. You may make your objection by contacting info@ilovesouthafrica.com.com. We may take one month to respond to your request. There are legitimate reasons why we may refuse your objection, which depend on why we are processing your personal information.
- You have the right to complain to a supervisory authority in the Member State where you live or work, or where the infringement took place.
COOKIE NOTICE
1. What this notice is about
Our website, like many others, stores information on and retrieves information from your browser using cookies. Cookies are files containing small amounts of data (usually text) that a website generates and saves through your web browser. Cookies can be used to improve how efficiently a website functions, remember certain information about its users or even keep a website operational. It is not personally identifiable to you, but it can be used to give you a more personalised web experience. Some cookies are only kept per session, and some are saved for persistent use.
You should read this notice along with our privacy notice.
This table explains the cookies we use and why:
| Cookie | Name | Purpose |
| Universal Analytics (Google) | _utma _utmb_utmc _utmt _utmv _utmz _utmt_rollupTracker _utmt_oldTracker _ga _gat | These cookies collect information about your use of our website including your IP address and may be transmitted to Google and stored on their servers. These cookies are used to compile reports and to help us improve our website. The cookies collect information in an anonymous form, including the number of visitors to the website, from where visitors have come to the website, and the pages they visited. For more information visit http://www.google.com/policies/privacy/ |
| Advertising (Google) | Doubleclick cookie – id | This is a tracking cookie used by Google to improve your online experience, including the display of more relevant advertisements. For more information visit http://www.google.com/policies/privacy/ |
| YouTube Cookies | PREF VISITOR_INFO1_LIVE Use_hitbox YSC | YouTube is used by the website to store and show video content. These cookies are set by YouTube to track usage of its services. The YouTube Cookies are only installed when you press play. For more information visit http://www.google.com/policies/privacy/ |
| Popups | Effective Measure | For information visit http://www.effectivemeasure.com/za-privacy-policy/ |
| Other data COLLECTED | System specs Mobile tracking information IP addresses Referring website User langage Country / Region Interactions Behaviours | We collect the information from your device e.g. operating system and browser, mobile tracking information, IP address, the website you visited prior to ours, your language, country, interactions with our website and the behaviour of our platform to ensure the website is displayed in the best format possible and to serve contextualised advertisements and personalised recommendations to you. |
2. You can change your cookie settings
Because we respect your right to privacy, you can choose to change your privacy preferences to prevent non-essential cookies from being set.
To find out more about cookies, including how to see what cookies have been set visit www.aboutcookies.org.
To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
If you have any questions, please contact us at info@ilovesouthafrica.com.
