Lufthansa CEO takes on the duties of cabin crew

CEO of Lufthansa, Jens Ritter, recently became an undercover boss and took on the duties of economy and business class cabin crew.

Lufthansa CEO serves a drink or two

Lufthansa’s Chief Executive Officer (CEO), Jens Ritter, took on the role of cabin crew in both business class and economy class on flights heading between Riyadh, Bahrain and Frankfurt recently.

The CEO took to his LinkedIn page to talk about the experience and share pictures of himself doing some of the duties of cabin crew, reports Daily Mail.

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On his LinkedIn post, Ritter said that his time as cabin crew was ‘about putting yourself in someone else’s shoes’ and described it as an ‘enriching and a powerful experience’. 

“I have been working for the Lufthansa Group for many years. But I have never had the opportunity to work as part of the cabin crew. And honestly, that was so interesting and also challenging! I was amazed by how much there is to organize, especially, if something doesn’t go as planned – for example the meals offered on the menu cards were not exactly the meals loaded on board.” Ritter wrote in his post.

“It was so interesting to address the guests’ wishes individually, to deal with the different energy everyone has. I used to fly as a pilot and so I thought I knew about the challenges a flight during the night entails.” Ritter added.

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An ‘enriching and a powerful experience’

Ritter, who has been CEO of the German airline since April 2022, also said that he was surprised how much he learned over the few hours and he enjoyed every moment of it.

His LinkedIn post has reached more than 5 500 likes and over 300 comments, with many people praising and commending the CEO for his efforts.

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Take a look at at the full post with pictures here.

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