Comair latest: Kulula finally announces refund options

A much-anticipated announcement from Kulula finally reveals refund options for passengers affected by Comair’s recent grounding.

After a tumultuous two weeks of ‘will they’ or ‘won’t they’ and cancellations galore for Comair, it looks like upset customers will finally be given refund options. The airline recently confirmed that it will be offering reimbursements to customers who were affected by the Comair grounding. 

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All of this comes after the airline promised to keep passengers informed via social media.

“Our Contact Centre is dealing with higher-than-usual volumes. We apologise for the communication delays. If you have sent an email, you will receive an acknowledgement of receipt and need not follow up. Our team is working around the clock to resolve your enquiry within 20 days,” Kulula said.

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So, what are the Kulula refund options?

According to Kulula, credit tickets will be offered to passengers who were affected by the suspension. It also stated that those who were affected between the dates of 12-16 march have two options: They can either claim a full monetary refund or Travel Bank credit to the full value of their ticket.

Cape Town etc reports that Comair’s subsidiary are prepared to credit tickets for those customers who were affected by the flight cancellations.

“Kulula customers affected by the flight suspension (12-16 Mar) can elect to claim a refund or Travel Bank credit to their full ticket value. While the cancellations were unavoidable, we recognise the inconvenience and wish to extend both offers to affected passengers,” it said. 

British Airways also posted a useful video on their Twitter page o 11 March, to help address the influx of questions regarding vouchers, refunds and entry requirements.

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